Refunds

If Island isn’t for you, email us within 14 days of buying and we’ll refund you in full. You don’t have to give a reason and we won’t try to talk you out of it.

Email help@tryisland.app from the address you bought with, or send us the order number from your receipt. That’s all we need.

We’ll reply within 24 hours and start the refund the same day.

It goes back to the card or account you paid with, usually within a week, occasionally up to ten working days depending on your bank.

Lemon Squeezy handle the payment, so the refund shows up from them rather than from us.

It stops working. Please uninstall Island from any device you’ve activated it on.

Tell us before you ask for a refund, if you don’t mind. Most problems get fixed quickly, and we’d rather you had the app working than had your money back.

It’s entirely your call, though. Asking us to fix something doesn’t use up your 14 days, and it doesn’t affect your refund either way.

Write to us anyway. We’d rather hear from you than not, and we’ll do what seems fair.

Some countries give buyers a legal right to cancel a digital purchase — 14 days in the EU and the UK, for instance. Nothing here takes that away, and where your local law is more generous than this policy, your local law applies.

If you think you were charged in error, email us first. A dispute raised with your bank takes weeks to resolve and ends up in the same place a message would have got you in a day.